Questions and answers

This can stop the form from being sent:

• An ad blocker or another browser extension blocks the form. Turn it off for wgzimmer.ch.
• The form was open for a very long time and the session has expired. Reload the page and try again.
• Your e-mail address is not confirmed yet. We send you a code by e-mail, which you enter in the form.

How to fill in everything correctly:

• All fields marked with * are required. Anything missing or wrong is shown in red at the field and in a list at the top.
• Rent in whole numbers only: for CHF 550.– simply enter 550, without “CHF” or “Fr.”.
• Photos in JPG or PNG format, at most 15 MB per photo.

First check your spam folder and the bin.

The code to confirm your e-mail address is valid for 10 minutes. If it has expired, ask for a new one. After three codes in a short time you have to wait 15 minutes.

If nothing arrives, your e-mail address may be misspelt, for example @gmail.ch instead of @gmail.com. Check it and ask for the code again.

If none of this helps, write to us at info@wgzimmer.ch.

After posting, we show you the code of your ad, and you also get it by e-mail. With this code you edit your ad on the page Edit an ad.

Without the code, log in with the e-mail address of your ad. Under “My account” you then see all your ads and can edit or delete them.

An ad stays online for 42 days. 7 days and 2 days before it ends, we send you an e-mail with a link to extend it.

Once it has expired, you get an e-mail with a link to reactivate it. We check the ad once more before it goes back online.

Yes, the e-mails are sent. Our mail servers are monitored around the clock. If there were a problem, we would tell you here on wgzimmer.ch.

In the past, the cause was almost always a typo in the sender’s own e-mail address, for example @hotmail.com instead of @hotmail.it. The answers then never arrived. Today you log in with your e-mail address and a code before you write, so the address is sure to be right.

In your account you see which ads you have written to.

No. Only the wgzimmer.ch team sees your phone number. Your e-mail address is never shown in the ad.

When you write to someone through the wgzimmer.ch form, they get your message with your e-mail address so that they can answer you.

We never pass e-mail addresses on to third parties.

With the heart you save an ad for later, for example when you don’t have time to write right away. A second click removes it from your wishlist. At the top of the page you see how many ads you have saved.

Your wishlist is stored in your browser. When you log in, we take it over into your account. Then you also have it on another device as soon as you log in there.

All wgzimmer.ch servers, including backups and routers, run on 100% electricity from renewable sources.

Yes. The whole server infrastructure of wgzimmer.ch is operated in Switzerland. No data is stored on servers abroad.

You’re welcome to support us with flowers, kind words or money. Here are our bank details and postal address:

IBAN: CH84 8080 8009 9264 8864 5
wgzimmer.ch, Burgweg 7, 4058 Basel

Yes. Missing a question? Write to us at info@wgzimmer.ch.